Privacy Policy

Last updated: 1 December 2024

PRIVACY POLICY

Beyond Cars Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Definitions and Interpretation

In this Privacy Policy:

  • Beyond Cars / We / Us means Beyond Cars Ltd, a company incorporated in England and Wales, with its registered office at Suite 7, 177 Hook Road, Surbiton, KT6 5AR.
  • Data means all personal data submitted to Beyond Cars by you or collected by us.
  • Data Protection Laws means the UK GDPR, the Data Protection Act 2018, and any applicable related legislation.
  • User / You means any individual whose personal data we process, including website users and customers.
  • Website means https://www.beyondcars.co.uk and any associated sub-domains.

Unless the context requires otherwise, words in the singular include the plural and vice versa.

2. Scope of This Privacy Policy

This Privacy Policy applies to:

  • use of our Website; and
  • use of our transport services, including bookings made online, by telephone, email, or any other means.

It does not apply to third-party websites linked from our Website.

For the purposes of Data Protection Laws, Beyond Cars Ltd is the data controller.

3. Information We Collect

3.1 Information you provide

We may collect:

  • name;
  • contact details (telephone number, email address);
  • pickup and drop-off addresses;
  • booking and journey details;
  • payment information;
  • correspondence with us; and
  • any special requirements you disclose.

For SEN or accessibility transport, we may collect limited information relating to accessibility or support needs. This may constitute special category data and will only be collected with your explicit consent and where necessary to provide the service.

3.2 Information collected automatically

When you use our Website, we may automatically collect:

  • IP address;
  • browser type and version;
  • pages visited, navigation paths, and interaction data;
  • date and time of access.

4. How We Use Your Information

We use your personal data to:

  • provide and manage our transport services;
  • process payments;
  • communicate booking confirmations and journey updates;
  • respond to enquiries;
  • improve our services and operations;
  • comply with legal and regulatory obligations;
  • prevent fraud and ensure safety.

We will only send marketing communications where you have given explicit consent, which you may withdraw at any time.

5. Legal Basis for Processing

We process personal data on the following legal bases:

  • Contract – where processing is necessary to provide our transport services;
  • Legal obligation – where required to comply with law or regulation;
  • Legitimate interests – to operate and improve our business and prevent misuse, where your rights do not override these interests;
  • Consent – for marketing communications and special category data.

6. Data Sharing

We may share your personal data with:

  • our drivers, limited to the information necessary to complete journeys;
  • payment processors, for secure payment handling;
  • professional advisers or authorities, where required by law.

We do not sell your personal data. All drivers and service providers are subject to confidentiality obligations.

In the event of a sale, transfer, or restructuring of our business, personal data may be transferred to the new owner, subject to this Privacy Policy.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration, or disclosure.

Payment information is processed via PCI-DSS–compliant payment providers. We maintain procedures to deal with any suspected personal data breach and will notify you and/or the ICO where legally required.

8. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including legal and accounting requirements.

  • Booking and financial records are retained for 7 years.
  • Marketing preferences are retained until consent is withdrawn.
  • Data may be retained in backups for legal, tax, or regulatory purposes even after deletion from active systems.

9. Your Rights

Under UK GDPR, you have the right to:

  • access your personal data;
  • rectify inaccurate or incomplete data;
  • request erasure (in certain circumstances);
  • restrict processing;
  • data portability;
  • object to processing;
  • withdraw consent at any time where consent is relied upon.

To exercise your rights, contact us at info@beyondcars.co.uk.

10. Cookies

Our Website uses cookies to ensure functionality, improve user experience, and analyse traffic. Essential cookies are required for operation. You can manage cookie preferences via your browser settings.

11. Links to Other Websites

Our Website may contain links to third-party websites. We are not responsible for their content or privacy practices. You should review their privacy policies before use.

12. Complaints and Supervisory Authority

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) via their website at ico.org.uk.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on our Website with an updated revision date. Continued use of the Website or our services constitutes acceptance of the revised policy.

14. Contact Details

Beyond Cars Ltd
Suite 7, 177 Hook Road
Surbiton, KT6 5AR

Email: info@beyondcars.co.uk
Phone: 020 3287 3232