Privacy Policy

Beyond Cars Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We collect information you provide when booking our services, including: your name, contact details (phone number, email address), pickup and drop-off addresses, payment information, and any special requirements. For SEN transport, we may collect additional information about accessibility needs with your consent.

2. How We Use Your Information

We use your personal information to: provide our transport services, process payments, send booking confirmations and journey updates, improve our services, comply with legal obligations, and contact you about your bookings. We will only send marketing communications with your explicit consent.

3. Legal Basis for Processing

We process your personal data on the following legal bases: Contract - to fulfil our transport services to you; Legal obligation - to comply with laws and regulations; Legitimate interests - to improve our services and prevent fraud; Consent - for marketing communications and special category data.

4. Data Sharing

We share your information with: our drivers (limited to journey details), payment processors (for secure payment handling), and authorities if required by law. We do not sell your personal information to third parties. Our drivers are bound by confidentiality agreements.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Payment information is processed securely through PCI-DSS compliant payment providers.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Booking records are kept for 7 years for accounting purposes. Marketing preferences are retained until you withdraw consent.

7. Your Rights

Under UK GDPR, you have the right to: access your personal data, rectify inaccurate data, erase your data (in certain circumstances), restrict processing, data portability, object to processing, and withdraw consent. To exercise these rights, contact us at info@beyondcars.co.uk.

8. Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. You can control cookie preferences through your browser settings. Essential cookies are required for the website to function properly.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this privacy policy or wish to exercise your data protection rights, please contact us: Beyond Cars Ltd, Suite 7, 177 Hook Road, Surbiton KT6 5AR. Email: info@beyondcars.co.uk. Phone: 020 3287 3232.

11. Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. ICO website: ico.org.uk.